Dime
Refund and Cancellation Policy
Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms and conditions which govern your use of our website www.dimemoney.club (the “Website”) and our “Dime Money” application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.
Objective
This policy has been created to outline a procedure and define a time frame by when refunds shall be initiated on the basis of transactions entered by the user with specific providers.
Scope
This policy is applicable to all, or any transaction entered by a user through this platform.
Cancellation Policy:
Please note that once the payment gets deducted, it will be treated as successful transactions and there is no way the User can cancel such transactions.
Refund Policy:
There may be instances where Company is either unable to accept your specific request or the transactions entered by you gets unsuccessful due to reasons including without limitations, technical/server errors, or any other reason attributable to Company, Partnered Account Aggregators, refund of the amount gets initiated then and there as per the refund & cancellation policy of specific service provider and shall reach to customer basis below mentioned timelines.
Refund Timelines:
Refunds initiated will reflect into the customer’s account based on the original mode of payment. Please refer below to find out when the amount is credited to the customer and through which channel:
| Original Mode of Payment | Refunded to | Timeline |
|---|---|---|
| Credit Card | Source | 10-12 working days post initiation of refund by respective service provider |
| Debit Card | Source | 10-12 working days post initiation of refund by respective service provider |
| UPI | Source | 10-12 working days post initiation of refund by respective service provider |
| Net banking | Source | 10-12 working days post initiation of refund by respective service provider |
| eNACH | Source | 10-12 working days post initiation of refund by respective service provider |